Cancellation / Refund Policy

At Balloons Party Time, we understand that circumstances may arise where you need to cancel or make changes to your order. We have established clear guidelines to ensure a smooth process for our valued customers:

• For orders under $300, you have until 10am, Eastern Time (New York), 3 days prior to the scheduled delivery date to modify or cancel your order. Any requests received after this deadline will not be eligible for a refund.
• For orders over $300, you have until 10am, Eastern Time (New York), 7 days prior to the delivery date to submit a cancellation or change request. To receive a full refund, it is important to adhere to this deadline. Requests received after the deadline will be subject to a cancellation charge of 40%.

How to Cancel or Change Your Order

If you need to cancel or make changes to your order, please follow these steps:

1. Send an email to balloonspartytime@gmail.com stating your request.
2. Call us at 917-815-8380 to ensure your request is processed promptly.

Please note that your order will be considered canceled or changed only when you receive a confirmation email from us. If you do not receive a confirmation, please contact us immediately to ensure your request has been processed.

Reporting Damaged or Missing Balloons

If you receive your order and notice any damaged or missing balloons, please report it to us within 24 hours of delivery. To expedite the process, please provide us with detailed information about the issue, including photographs.

 

Upon completing your purchase on our website Balloons Party Time, it is important to note that you are acknowledging and accepting our Cancellation/Refund Policy.